So happy to see my friend Isabel Lozano this time with 2 young men on board with her. Ian Ma and Paco Naguiat. Last time I talked about her was in Madrid Fusion with Chef Tonyboy Escalante
MIL ( Maria Isabel Lozano ) Design Decorum Development. I asked her what exactly she does. Guest Experience Excellence. Everything that has to do with ALL the senses of a guest’s experience. From what they directly see, hear, taste, touch and feel. Primarily frontline focused in the world of hospitality wherein we develop and empower employees to their full potential and open minds of owners with new concepts and operational techniques. All of which leads to a healthier and more successful work environment and a stellar guest experience. We merge international standards and the Filipino hospitality. Isabel worked for the Mandarin Oriental San Francisco for many years and was trained by Forbes Mobil 5 Star Luxury. “I try to share my knowledge and experience in our bustling hospitality community in hopes to elevate the guest experiences to an international level but with the genuine Filipino warmth that makes it even more special. I believe all the senses must be at par. Food, service, ambience, music, dinnerware, linens… all must be at par with one another to fulfill the perfect guest experience. If one (or more) is lacking, it cannot be perfect. “
